Refund policy
Last updated: August 8, 2026
At Browexa, your satisfaction is important to us. If something isn't right with your order, we're here to help with a straightforward return and refund process.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a standard return, the product must:
- Be unused and in its original condition.
- Be unopened and, where applicable, have its original seal intact.
- Include its original packaging, accessories, and included materials.
- Not show signs of use, damage, alteration, or misuse.
Products that do not meet these requirements may not be eligible for a refund.
Beauty & Brow Products
For hygiene and product-safety reasons, beauty, makeup, brow, and other personal-use products that have been opened or used are generally not eligible for return, unless the product arrived damaged, defective, or incorrect or applicable law provides otherwise.
Eligible beauty and brow products must remain unopened, unused, and in their original condition.
How to Request a Return
Please contact our support team before sending any product back.
Email: support@browexa.com
Please include:
- Your order number.
- The reason for your return.
- Clear photos of the product and packaging when relevant.
After reviewing your request, we will provide the appropriate return instructions and return address.
Please do not send an item back without contacting us first. This helps us process your return correctly and avoid unnecessary delays.
Return Shipping
For eligible returns due to a change of mind, ordering the wrong item, or another reason unrelated to a product defect or fulfillment error, the customer is responsible for return shipping costs unless otherwise required by applicable law.
If an item arrives damaged, defective, or incorrect, Browexa will cover the applicable return shipping costs.
Original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 7 days of delivery.
Please provide clear photos of the product, packaging, and shipping label where applicable. This helps us review the issue and provide a resolution as quickly as possible.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.
Exchanges
We generally do not offer exchanges for a different product, shade, color, or variation.
If you receive an item that is damaged, defective, or incorrect, please contact us and we will work with you on an appropriate replacement or refund.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method within 10 business days.
Your bank or payment provider may require additional time to process and display the refund in your account.
Order Cancellations
You may request cancellation at any time before your order has been fulfilled.
Once an order has been fulfilled or shipped, it can no longer be canceled. If you no longer wish to keep the product after delivery, you may request a return in accordance with this policy.
To request a cancellation, contact us as soon as possible at support@browexa.com and include your order number.
Non-Returnable Items
The following items are generally not eligible for return:
- Opened or used beauty, makeup, or brow products.
- Products with broken hygiene seals.
- Products that have been altered, damaged, or misused after delivery.
- Items missing essential components or original packaging.
These restrictions do not limit any rights you may have under applicable consumer protection laws.
Contact Us
If you have questions about a return or refund, our support team is happy to help.
Browexa
Operated by CYNTHIA MORALES LLC
Email: support@browexa.com
Phone: 814-625-2762
Business Address:
CYNTHIA MORALES LLC
4201 N Virginia Vis
Long Beach, CA 90807
United States